Registry Services, LLC cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:
- Telephone number
- Email address
- Billing and payment information
- Candidate information (for job applicants)
- Other data associated with these or other persistent identifiers that could directly or indirectly identify you
What information we collect, how we collect it, and why.
Much of what you likely consider personal information is collected directly from you when you:
- create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);
- request assistance from our award-winning customer support team (ex: phone number);
- complete contact forms or request newsletters or other information from us (ex: email); or
- participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we thought we’d highlight and explain a bit more about what these might be (as they vary from time to time):
Registrant data. When you register a domain name, your registrar collects certain information, including the personal information identified above, the name of your Registrar, the IP Address of the servers on which your domain name is hosted, contact information for others involved in operation of the domain, and other information about the domain name registration. We use this information to deliver registry services and for other purposes described below.
DNS services, we provide a variety of Domain Name System (DNS) services to facilitate the global flow of Internet traffic. In providing these services, we collect and processes DNS queries, which includes both source and destination IP Address information, time and date stamps, and other technical information. We use this information to provide connectivity and routing services to our customers, to investigate, identify and mitigate malicious and fraudulent activity, and to enhance our products and services.
DDoS services, in providing DDoS services we collect and process network traffic information containing both source and destination IP Addresses, Referrer URL, and other Internet Log Data to help our customers identify and respond to cyber-attacks and other malicious online traffic, including distributed denial of service (DDoS) attacks. We analyze the attack vector information containing the source and destination IP Addresses, attack duration, and traffic volume to enhance our ability to detect and mitigate malicious activity on the Internet more broadly. Based on this analysis, we may share information about malicious activities, blocked hostnames or IP Addresses, source and target geolocation data, and target industry or vertical information with third parties such as internet security research groups and service providers to prevent, detect, and mitigate against malicious online behavior.
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and ser